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Company Name : IBM India Pvt Limited Skills Required : UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization Experience Required : 1 - 3 Year(s) Job Location : Bangalore Walkin Date : 14 January 2012 Walkin Time : 10:00 a.m - 01:00 p.m Job Description : "Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP. "Min 6 months of relevant experience in the mentioned skill areas # Awareness of basic networking concepts and technologies. # Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN # Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting # Browser Support - Internet Explorer # Ability to identify basic hardware parts and aware of basic hardware concepts # User level familiarity with at least one e-mail client - Outlook, Notes etc.. # Skilled in commercially standard software applications and major desktop operating systems. # Has technical experience and skills in the areas of problem determination, creativity and analysis. # Receives incoming calls from customers and creates incident record or updates existing record. # Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria. # Ability to meet a set of defined account agent productivity measurements. # Be able to identify opportunity for, and implement process improvements. ## Customer Service Skills # Communications : verbal and written # Neutral accent # Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk. # Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction. # Questioning skills- probing skills, as relevant to the issue and level of the caller " Experience: (6months - 3yrs in Tech Support Voice Process) Job Role : IT Helpdesk - Technical Support Associate (100% voice process) Provide Technical solutions to the external customers Walkin Venue : IBM India Pvt Ltd, 3rd floor, Pine Valley, Embassy Golf Links, Inner Ring road, Bangalore. Contact person: Arun Posted Date : 12/01/2012 Posted By : WalkinsIndia.com Support Team Print / Share this Walkin : Tweet
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