 |
|
 |
|
|
|
|
|
Company Name : Global Logic Skills Required : oracle data base Experience Required : 2 - 4 Year(s) Job Location : 2nd floor,Delta 2,Giga Space IT Park,Viman nagar Walkin Date : 31 July 2010 Walkin Time : 09:00 a.m - 05:00 p.m Job Description : Primary Skill: Production / Technical / Customer - L1/L2/L3/L4 Required skills: • 2-4 years of overall experience in L1/L2/L3/L4 support • 1 + years of Oracle database experience • Previous customer management and technical escalation experience • Advanced Operating System knowledge and troubleshooting skills. (Unix, Solaris, Windows, Linux) • Experienced multi-tasker able to work multiple customer issues while continuing to provide a high level of customer satisfaction. • Strong Systems administration, network infrastructure, enterprise application and troubleshooting skills • Experience in analyzing complex problems, identify probable cause and determine resolution path in a fast paced environment • Demonstrated creative, critical thinking and negotiating skills. Excellent analytical skills. • Experience in Web Server Administration (WebSphere and/or WebLogic) a plus • Required experience with supporting enterprise applications (web servers, application servers, database servers, etc.) • Ability to demonstrate practical experience with JSP, JDBC, and BEA WebLogic or IBM WebSphere Server Administration • Individual needs to be hard-working, a self-starter, and highly motivated • Strong team player who enjoys working in a fast paced team atmosphere • Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer. • Must enjoy high pressure situations Job Responsibilities: • Responsible for researching, troubleshooting, analyzing, and resolving customer hardware/software problems that may be escalated from the customer, Technical Support Engineers, Field Services Engineers, or other employees. • Analyzes, Generates Bug reports, product enhancement requests, FAQ's, Field Change Notices, etc. • 24x7 on-call support • Log all inbound activities (phone and email) into Call Tracking system • Monitor Customer Support's Help Inbox for emails and identify, document and respond to requests immediately upon receipt • Log all inbound activities (phone and email) into Call Tracking system • Process customer Return Material Authorization (RMA) requests. This includes troubleshooting products with customer's to the best capability prior to performing an RMA on the product Walkin Venue : Global Logic Indai Pvt Ltd. Unit No. 201, A to G, 2nd Floor, Delta-2 building, Giga Space IT Park, Viman Nagar Road, Pune - 14 Posted Date : 30/07/2010 Posted By : View Employer / Advertiser Details More Jobs : |
|
||||
Copyright © 2006-2009 WalkinsIndia.com. All Rights Reserved.