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Customer Support Executive

Amtex Software Solutions

Skills : Customer Handling

Experience Required : 0 - 2 Year(s)

Job Location : Chennai - Egmore

Job Description :

Responsibilities & Deliverables:

Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts
Direct requests and unresolved issues to the designated resource
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills Required:

Strong phone contact handling skills.
Exceptional analytical and listening skills.
Customer orientation and ability to adapt / respond to different types of customers
Keenness and flexibility to work extended hours and in rotational shifts
Good communication skills (English and Tamil)

Interested professionals may send your updated profile to . You can also reach me on my desk number 7358380119

Walkin Date : 11/15/2017 - 11/17/2017

Walkin Time : 11:00 a.m - 05:00 p.m

Walkin Venue :

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Job Posted on : 13/11/2017

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