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Tech Support Executive - US Inbound Process

Squeak Cell Consultancy Service Pvt. Ltd.

Skills : Cisco, AWS, Firewall, Antivirus, Outlook, Mails, Office 365, Linux

Experience Required : 1 - 6 Year(s)

Job Location : Noida

Job Description :

Greetings from Squeak Cell...
Hope you doing well.

Please find the Job description for Technical Support Executive (Inbound) in Sector – 63, Noida (UP).


Process:

 VOICE CUSTOMER SERVICE

Required Skills:

 Good Technical Knowledge of Cisco/ Firewall/ AWS/ Antivirus/ Office 365/ Outlook/ LAN etc.

Job Description:

 To provide a seamless experience to Customers effectively addressing their questions or issues over the phone and to efficiently fulfill all the outlined job responsibilities to be in line with program/organization goals and expectations.

Minimum Qualifications:

 Bachelor Degree in Computer Science (B.Tech/B.E/MCA)

Desirable qualifications:

 Should have at least 6 months of experience working in an International Call Center in an inbound campaign
 Good customer service skills & should display good analytical abilities.
 Agent should be flexible to work in 24/7 Environment, Primarily in night shifts.
 Should be residing within the transport coverage area even if coming on their own.

Candidate Selection:

 Has to go through the HR round
 Client will take a final call post a Voice Assessment Criteria will be voice modulation, tone, fluency and comprehension of US accent.

Job Responsibilities:

 Provide splendid customer services to customers in a friendly and courteous manner at all times.
 Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
 Improve the Customers Experience with the Client Services by ensuring that the Customers Issue is attended to promptly and all their concerns are resolved without delay.
 Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
 Provide Information to customers on their transactions and balance.
 Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
 Ensure that customers confidential information is properly protected and only used for official purposes.
 Channel complex customer complaints and challenges to the right quarters for effective resolution.

Required Knowledge and Skills:

 Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
 Strong communication skills characterized by excellent writing and speaking skills.
 Must possess good multi-tasking skills.
 Should have good negotiation skills and be able to influence people.
 Ability to use computers efficiently and must learn how to use new software/CRM.
 Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
 Must have a keen eye for detail and follow instructions.

Other Details:

 Industry: BPO / Call Centre / ITES
 Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
 Role Category: Voice
 Role: Associate/Senior Associate -(Technical)
 Employment Type: Permanent Job, Full Time
 Shift: 24x7 Rotational Shifts, Rotational Week off, Five days working.
 Cab Facility: One Sided (If Required)
 Work Location: Noida
 Key skills: International BPO customer service operations
US Process call center KPO/ ITES/ LPP
Technical Support Business Process Out Sourcing Voice Process,
International call center customer care executive call center executive.

Experience:

 1 year to 5 Years


Walkin Date : 05/08/2018 - 06/07/2018

Walkin Time : 10:00 a.m - 05:00 p.m

Walkin Venue :

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Job Posted on : 07/05/2018



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