Customer Care Executive for AirTelSqueak Cell Consultancy Service Pvt. Ltd.
Skills : Good Communication Skills
Experience Required : 0 - 4 Year(s)
Job Location : Noida
Job Description :
Greetings from Squeak Cell.
We have multiple vacancies for Customer Care Executive in Noida Location.
Squeak Cell Pvt. Ltd. is a fast-growing Healthcare Product Development and IT Services company providing full-spectrum software product development services to enterprises worldwide.
Headquartered in US, Squeak Cell Info systems has a state-of-the-art Offshore Development Center in NOIDA, DELHI NCR, India. Today, Squeak Cell systems is a preferred choice for a range of software product development services in the areas of New Product Conceptualization and Development, Product Re-engineering & Migration, Product QA & Testing, Product Implementation and Product Maintenance & Support.
Powered by superior technological skills acquired in a world-class learning environment, process excellence and quality frameworks, Adroit Info systems partners with many software companies, helping them to bring software products at lower development costs and with shorter time-to-market.
Job Description and Desired Skills:
To provide a seamless experience to Customers effectively addressing their questions or issues over the phone and to efficiently fulfill all the outlined job responsibilities to be in line with program/organization goals and expectations.
Should have good communication skills.
Good customer service skills..
Has to go through the HR round
Client will take a final call post a Voice Assessment Criteria will be voice modulation, tone, fluency and comprehension of client.
Provide splendid customer services to customers in a friendly and courteous manner at all times.
Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
Improve the Customers Experience with the Client Services by ensuring that the Customers Issue is attended to promptly and all their concerns are resolved without delay.
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
Provide Information to customers on their transactions and balance.
Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
Ensure that customers confidential information is properly protected and only used for official purposes.
Required Knowledge and Skills:
Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
Strong communication skills characterized by excellent writing and speaking skills.
Must possess good multi-tasking skills.
Should have good negotiation skills and be able to influence people..
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
Must have a keen eye for detail and follow instructions.
Salary: No salary bar for right candidate.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Customer Care Executive
Employment Type: Permanent Job, Full Time
Shift: 9 A.M. to 6 P.M.
Work Location: Sector 63, Noida (UP).
0 to 5 years of experience.
Interns Must be required.
Walkin Date : 05/08/2018 - 06/07/2018
Walkin Time : 11:00 a.m - 05:00 p.m
Walkin Venue : Login to View Venue Details
Job Posted on : 07/05/2018