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Customer Care Executive for AirTel

Squeak Cell Consultancy Service Pvt. Ltd.

Skills : Good Communication Skills

Experience Required : 0 - 4 Year(s)

Job Location : Noida

Job Description :

Greetings from Squeak Cell.

We have multiple vacancies for Customer Care Executive in Noida Location.

About Company:

Squeak Cell Pvt. Ltd. is a fast-growing Healthcare Product Development and IT Services company providing full-spectrum software product development services to enterprises worldwide.
Headquartered in US, Squeak Cell Info systems has a state-of-the-art Offshore Development Center in NOIDA, DELHI NCR, India. Today, Squeak Cell systems is a preferred choice for a range of software product development services in the areas of New Product Conceptualization and Development, Product Re-engineering & Migration, Product QA & Testing, Product Implementation and Product Maintenance & Support.
Powered by superior technological skills acquired in a world-class learning environment, process excellence and quality frameworks, Adroit Info systems partners with many software companies, helping them to bring software products at lower development costs and with shorter time-to-market.
Job Description and Desired Skills:

 To provide a seamless experience to Customers effectively addressing their questions or issues over the phone and to efficiently fulfill all the outlined job responsibilities to be in line with program/organization goals and expectations.

Desirable qualifications:

 Should have good communication skills.
 Good customer service skills..

Candidate Selection:

 Has to go through the HR round
 Client will take a final call post a Voice Assessment Criteria will be voice modulation, tone, fluency and comprehension of client.

Job Responsibilities:

 Provide splendid customer services to customers in a friendly and courteous manner at all times.
 Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
 Improve the Customers Experience with the Client Services by ensuring that the Customers Issue is attended to promptly and all their concerns are resolved without delay.
 Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
 Provide Information to customers on their transactions and balance.
 Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
 Ensure that customers confidential information is properly protected and only used for official purposes.

Required Knowledge and Skills:

 Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
 Strong communication skills characterized by excellent writing and speaking skills.
 Must possess good multi-tasking skills.
 Should have good negotiation skills and be able to influence people..
 Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
 Must have a keen eye for detail and follow instructions.

Other Details:

 Salary: No salary bar for right candidate.
 Industry: BPO / Call Centre / ITES
 Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
 Role Category: Voice
 Role: Customer Care Executive
 Employment Type: Permanent Job, Full Time
 Shift: 9 A.M. to 6 P.M.
 Work Location: Sector 63, Noida (UP).

Experience:

0 to 5 years of experience.

Qualification:

Interns Must be required.


Walkin Date : 05/08/2018 - 06/07/2018

Walkin Time : 11:00 a.m - 05:00 p.m

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Job Posted on : 07/05/2018



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