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Customer Care Executive

HGS

Skills : Fresher, "Voice process", "Domestic BPO", "Domestic calling", "inbound process", "outbound process",

Experience Required : Freshers

Job Location : Pune

Job Description :


Job Description

Position Summary
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles and Responsibilities
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
Under Graduates - 12 Months Experience
Graduates – Fresher/Experienced

Desired Skills and Abilities
• Regional Language Communication Skill
• Basic Telephone Etiquettes
• MS Office
• Typing Skills minimum 19 WPM with 85% accuracy & Basic System Navigation Skills
• Ability to write, read and speak English to suit business need
• Decision Making, numerical ability & logical reasoning
• Customer Focus and Being Attentive
• Sales
Regards,
Sheetal
HR Team HGS
9139210080



Walkin Date : 02/14/2017 - 02/21/2017

Walkin Time : 10:00 a.m - 03:00 p.m

Walkin Venue :

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Job Posted on : 13/02/2017



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