Phone Banking OfficerLeading Bank
Skills : communication skill, Inbound , outbound
Experience Required : 0 - 4 Year(s)
Job Location : Thane
Job Description :
To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction
To identify and convert the opportunities for cross selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Walkin Date : 01/10/2017 - 01/25/2017
Walkin Time : 09:00 a.m
Walkin Venue : Login to View Venue Details
Job Posted on : 09/01/2017