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Phone Banking Officer

Leading Bank

Skills : communication skill, Inbound , outbound

Experience Required : 0 - 4 Year(s)

Job Location : Thane

Job Description :

 To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction
 To identify and convert the opportunities for cross selling (banking product) on customer's call
 Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
 Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
 Complete the logs specified by the process (End-of-day target)
 Adherence to Information Security norms & quality process norms.
 To be aware of and comply with any updates about the process
 Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Walkin Date : 01/10/2017 - 01/25/2017

Walkin Time : 09:00 a.m

Walkin Venue :

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Job Posted on : 09/01/2017

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