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walkin for Associate System Engineer from 14 to 16 dec at Bangalore

Company Name smartShift Technologies Private limited
Skills Required Application Support Engineer java web services middleware Technical Support Engineer Server Support
Experience Required 1 - 4 Year(s)
Job Location Bangalore
Walkin Date 12/14/2017 - 12/16/2017
Walkin Time 09:00 a.m
Job Description Responsibilities
Triage incoming requests/alerts in a professional, courteous manner over the phone, email, and ticketing system
Take ownership of tickets and manage them in a logical & methodical manner
Log incidents/requests accurately, categorize and prioritize them in line with team procedures
Conduct full & thorough diagnostics with end users to enable the first point of contact fault resolution
Ensure all issues are resolved within defined SLAs escalate as necessary
Manage tickets through their entire lifecycle from the first point of contact through to resolution, proactively
communicate with the customer
Identify and escalate repeat issues or service risks to 2nd level specialists
Maintain & upgrade skills by proactively seeking learning opportunities
Adhere to the shift roster maintained by the team manager weeknights and weekend rotational shifts
Share learnings and knowledge with colleagues

SKILLS & EXPERIENCE
Experience, working on Linux & Windows based platforms
Experience, working in any virtualization environment
Exposure to Public/Private Clouds
Knowledge of web technologies (i.e. Tomcat, Apache)
A keen interest in networking & WAN technology
Strong written & verbal communication skills; should be able to handle US clients
Proven hands-on experience providing helpdesk support
Possess customer-centric mentality while troubleshooting issues
Highly organised & able to work with minimal supervision
Flexible & willing to work outside core business hours as required
Experience working with any ticketing & monitoring tool is a plus
Knowledge/Training on Fusion middleware products is plus
ITIL process knowledge is a plus
Walkin Venue 7/1, JP Nagar, 3rd Phase, Bannerghatta Road, Bangalore, India (560076
Posted Date 13/12/2017
Posted By View Employer / Advertiser Details
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