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Client Service Executive (For US Shift)

Company Name Ossisto Technology Pvt.Ltd.
Skills Required Excellent Communication Skills (English), Excellent Task Comprehension & Prioritization and Problem
Experience Required 1 - 3 Year(s)
Job Location Bengaluru
Walkin Date 05/21/2018 - 05/25/2018
Walkin Time 06:00 p.m - 07:00 p.m
Job Description Working in our fast paced client servicing team you will be responsible for managing all manner of client queries and issues. Working closely with our Client Service, Quality Assurance teams you’ll ensure our clients get the best experience.

Client service executives must respond promptly to client inquiries in a courteous and professional manner, and they also conduct presentations for management as requested. Additionally, these executives help develop support and sales strategies, identify efficiency issues, and make sure case management workflows are resolved promptly. They also review contracts to ensure they meet client expectations and help ensure client issues are resolved promptly. Client service executives must prioritize client cases and escalate issues as needed to other departments, as well as work with support teams to increase customer satisfaction and brand recognition. In all tasks, these executives must follow company procedures to respect client privacy.

This role requires Excellent Communication Skills (English), Excellent Task Comprehension & Prioritization and Problem Solving Skills.

Regular client communication through telephone and emails
Understand the clients, their requirements and develop a close business relationship
Act as SPOC for clients
Organizing, scheduling and liaising with our QA teams to deliver the top notch service to clients
Timely responses and resolutions of client quires and requests to agreed SLAs
Generating revenue and working to KPIs
To work closely within the team and outside the team to complete the client tasks, quires
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Key Skills

Client handling expertise
Excellent verbal and written communication skills
Outstanding organizational skills and ability to prioritize
Flexible and adaptable
Clear communicator
Active listener & effective problem solver
Patient and empathetic
Ability to work well as part of a team or individually
Ability to work effectively with multiple deadlines
Excellent Team Player
Comprehension and online research skills
Decision making skills
Identifying right opportunities for business expansion with clients
Result oriented
Self starter and self motivated
Ability to work under pressure
Well organized at work
Walkin Venue 8th Floor, Umiya Business Bay, Tower 2, Cessna Business Park, Outer Ring Rd, Kaverappa Layout, Bengaluru, 560103, India
Posted Date 18/05/2018
Posted By View Employer / Advertiser Details
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