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Service Desk Engineer

leopride consulting pvt ltd

Skills : it skills,communication skills

Experience Required : 0 - 1 Year(s)

Job Location : Delhi

Job Description :

Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Knowledge of Ticket Logging Tool like Service Desk and Easy Desk Help Desk

• Perform remote troubleshooting through diagnostic techniques.

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Become familiar with helpdesk policies and services.

• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.

• Other duties as assigned by the Service Manager.

Exceptional written and oral communication skills.

Walkin Date : 01/07/2018 - 02/04/2018

Walkin Time : 10:00 a.m - 05:00 p.m

Walkin Venue :

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Job Posted on : 06/01/2018

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