Service Desk Engineerleopride consulting pvt ltd
Skills : it skills,communication skills
Experience Required : 0 - 1 Year(s)
Job Location : Delhi
Job Description :
Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Knowledge of Ticket Logging Tool like Service Desk and Easy Desk Help Desk
• Perform remote troubleshooting through diagnostic techniques.
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.
Exceptional written and oral communication skills.
Walkin Date : 01/07/2018 - 02/04/2018
Walkin Time : 10:00 a.m - 05:00 p.m
Walkin Venue : Login to View Venue Details
Job Posted on : 06/01/2018