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walkin for IT Service Desk Analyst from 11 to 12 jan at bangalore

Company Name Tech Mahindra Ltd
Skills Required Technical Support International Voice Process Service Desk L1 Helpdesk Communication Skills Applicat
Experience Required 1 - 4 Year(s)
Job Location Bangalore
Walkin Date 01/11/2018 - 01/12/2018
Walkin Time 09:00 a.m
Job Description Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
Answering queries and resolution of straight forward incidents
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
Closure, formally closing incidents.
Initial review and evaluation of the case.
Communicating major IT incidents to affected customers.
1st line application support and diagnosis
Assisting the client with L1 and L1.5 Support activities
Walkin Venue Tech Mahindra Pvt Ltd45-47 KIADB Industrial Area
Building # ITC -4, Reception 2nd floor, Conference room,
Electronic City Phase-2, Bangalore 560100
Contact: Ganashree
Posted Date 09/01/2018
Posted By View Employer / Advertiser Details
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